Customer Service

Business Excellence X Service Excellence = Customer Loyalty
The equation for loyalty is simple. But, beware: If either factor is zero, the product is zero.

Improving skills for customer service is our expertise. ELAvate customer service training gives actionable advice to employees who deal with your customers – whether external or internal – on how to create positive defining moments during every interaction. Your employees learn to improve customer service skills by integrating key knowledge and concepts with the tactical demands of their jobs. The payoff for you is Four R’s of excellent service: Retention, Referrals, Reputation and, ultimately, Revenue. These are skills for customer service that truly multiply the power of your business.

Achieving Stellar Service Experiences® training reflects the best of what we have learned over the past three decades around the connection between customer satisfaction, employee satisfaction, and organizational profitability. Our customer service programs will give you and your team the service training necessary to Own the Customer Experience.

Learn more about how we can help the different levels of your organization in Customer Service Training by clicking on the sections of the triangle below.

define

Achieve Global | Partner | ELAvate Singapore

Achieving Stellar Service Experience

In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty.

direct

Achieve Global | Partner | ELAvate Singapore

Achieving Stellar Service Experience

In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty.

Leading for Stellar Service

As organizations worldwide continually adjust and adapt to evolving business conditions, there remains one constant: the undeniable power of Stellar ServiceTM.

develop

Achieve Global | Partner | ELAvate Singapore

Achieving Stellar Service Experience

In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty.

Coaching for Stellar Service

Service providers are only as effective as the leaders who develop, guide, recognize and share their commitment to stellar service.

deliver

Achieve Global | Partner | ELAvate Singapore

Achieving Extraordinary Customer Relations

What determines your customers’ impression of your organization? How do you earn their loyalty and goodwill? Beyond price or product quality, customers are most strongly influenced by the quality of their personal experience each time they come into contact with your organization.

Achieving Stellar Service Experience

In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty.

Creating Stellar Customer Relations

Strong customer relationships are essential to success in business today. And because customers— external and internal—actually want to be loyal to deserving organizations, such relationships hinge on the behavior of your service providers.

Expanding Customer Relationships

We’re all in the business of satisfying customer needs. When customers come to you, they usually ask for what they need. But customers often have additional needs that go unmet because they don’t realize you can address them.

Guiding Customer Conversations

We’re all in the business of satisfying customer needs. When customers come to you, they usually ask for what they need.

Meeting the Challenge of Stellar Service

Individual customers have very different needs and expectations. By treating every customer interaction exactly the same, you might satisfy one customer yet disappoint another. And despite the challenge of customer diversity, your operational productivity goals must remain high.

Quality Service Skills Coaching

In a recent AchieveGlobal study, 80 percent of the customers surveyed claimed they would stop doing business with a company if they were unhappy with its service.

Quality Service Skills Core

In a recent AchieveGlobal study, 80 percent of the customers surveyed claimed they would stop doing business with a company if they were unhappy with its service.

Retail Cust Exp ToolKit

An innovative and cost-effective approach to developing people in a retail environment In a retail environment, payroll costs place an enormous obstacle in the way of traditional approaches to skill development. For this reason, many retailers choose to overlook the development of the very people who embody the brand message and drive sales,for which they have spent millions of dollars in advertising, signage, displays, and other operational concerns to establish.

Selling Through Stellar Service

We’re all in the business of satisfying customer needs. When customers come to you, they usually ask for what they need. But customers often have additional needs that go unmet because they don’t realize you can address them.