FAQ

Q. How can I check or track my order?

A. Simply visit https://www.singpost.com/ to track your order. Tracking is only available for registered mail. 

Registered mail is recommended. Normal mail is selected at the customer’s own risk. We are not responsible or liable in any way for lost packages sent through normal mail.

Q: Where do we ship to?

We ship to Singapore, Indonesia, India, Cambodia, Thailand, China, Vietnam, Laos, Sri Lanka, Malaysia, Brunei.

For all other destinations, please contact us at jennychng@equippingleadersasia.org.

Q. When will I receive my order?

Please allow 3-7 working days for local orders and 5-15 working days for international orders. 

Q. Where can I pickup my order? (for Singapore only)

You can pickup your order at our office:
39A Jalan Pemimpin, #05-03 Halcyon Building, Singapore 577183

Pickup timing is as follow:
Monday to Friday 10am to 4pm

Q: What are the shipping costs?

Singapore Local Delivery
SGD $3.00.

International Delivery
Please contact us at jennychng@equippingleadersasia.org.

Registered Mails
Additional of SGD $2.24 for Singapore local delivery and SGD $2.50 for International delivery.

Q: How can I get 25% off?

Simply sign up for our weekly sales and leadership newsletter, and you will receive an immediate redemption code at checkout. 

Q. What are the methods of payments?

The methods of payment include bank transfer, cash on delivery, cheque, and credit/debit card through PayPal.

Q: What if the item I want is out of stock?

Contact us at jennychng@equippingleadersasia.org and we will keep you posted on possible restock dates.

Q. I have received an incorrect or missing item in my order. What should I do?

A.  We would like to apologise. Please drop us an email at  jennychng@equippingleadersasia.org with the following details:

  • Your order number
  • The matter of the issue e.g. incorrect or missing item
  • Pictures, if applicable

Q. Can I return or exchange my purchase?

A. All books, once sold are non returnable or exchangeable. If the books received are different from what you have ordered, please inform us of the situation within 2 days upon receiving of goods. Please note that both shipping fee and gift-wrapping fee are non-refundable.

Q. Can I change items or cancel my order?

A. Once the order has been placed, changes or cancellations cannot be made.

Q. What happens to unclaimed/undeliverable packages?

Unclaimed or undeliverable packages that are mailed back to us are subject to re-shipping costs borne by the customer.