The 1980s gave clear evidence that “business as usual” would no longer be adequate to meet customer expectations in an increasingly competitive, global marketplace. Continual improvements in quality and service were required.
Looking towards the 21st century, we are learning that highly flexible teams are the best vehicle for delivering enhanced quality and service. Quick, adaptive teams are proving to be the response to an unpredictable business environment.
Teams, such as task forces, project teams and improvement teams, have been a feature in the workplace for some time. But the trend doesn’t end there. Organizations are breaking down the barriers of traditional business units and gaining new flexibility as work groups reshape themselves into teams. Further, they are discovering a wide range of benefits from establishing teams that share leadership and responsibility.
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