#CustSvcResearch: All Systems Go: The Importance of Building an Organisation-Wide Service Commitment

All Systems Go - The Importance of Building an Organisation-Wide Service Commitment | Customer Service | ELAvate Singapore

Business culture has many nicknames and euphemisms for a change initiative that isn’t well-supported, or doesn’t address the core problem.

Flavor of the Day. This too shall pass. Band-aid. I’ll outlive (insert name of executive or project) anyway. Spray and pray.

You could probably think of more phrases—many learned through personal experience within your current or past organizations. Change is tough for an individual and, unfortunately, there’s no economy of scale when changing an entire organization. You have to bring each person along one at a time. That point seems lost on many managers, because we all grow up using the euphemisms, but then sometimes turn around and add our own stopgap examples to the joke.

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