Coaching Others for Top Performance

Coaching Others for Top Performance

The Coaching Others for Top Performance™ workshop explores Building Trust Under Pressure: The Basic Principles™ and focuses on developing skills that can help participants perform daily coaching activities. This workshop provides participants with skills to help build constructive relationships, resulting in a stronger commitment to improving performance and, ultimately, a difference for the organization.

During the two-day workshop, participants engage in a variety of individual and group activities, video demonstrations, and role plays, as well as partner and large group discussions.

Module 1: Building Trust Under Pressure—The Basic Principles™

New business challenges are constantly placing new pressures on today’s 21st century leaders. Now more than ever, everyone in the organization needs a deep understanding of leadership principles and help in tailoring those principles to their own business realities to:

  • Earn credibility and build trust.
  • Create and sustain a wide network of effective relationships.
  • Maintain a positive work environment—even in the pressure-packed conditions so common in today’s “do much more with much less” organizations.
  • Defuse emotional and highly-charged situations.

At the completion of this module, participants will be able to:

  • Explain how current business issues affect their organizations and their ability to achieve results.
  • Discuss The Basic Principles and how they help leaders develop effective working relationships.
  • Integrate The Basic Principles into their daily work behaviors.
  • Prioritize their use of The Basic Principles to address organizational problems in a way that optimizes business results for themselves, as well as for their organizations.

Module 2: Providing Constructive Feedback™

To know how well they are doing, individual contributors need regular feedback from their managers. Providing constructive feedback not only helps solve problems, but also can work to prevent potential problems from growing to the point in which they have a negative impact on others and the organization.

The purpose of this module is to provide skills that will let participants give constructive feedback in a way that builds openness and mutual respect, and promotes problem solving and learning.

At the end of the module, participants will be able to:

  • Define and describe constructive feedback.
  • Identify opportunities to provide constructive feedback in their work environment.
  • Recognize the challenges and benefits of providing constructive feedback.
  • Evaluate their current level of effectiveness at providing constructive feedback.
  • Demonstrate a set of key actions for providing constructive feedback to others.
  • Conduct constructive feedback conversations that result in action toward improved performance.

Module 3: Developing Others™

Individual contributors face regular challenges in performing their work, and a supervisor’s job is to help them work through these challenges. Sometimes, the best help a coach can give is to assure their employees that they have the ability to make decisions and solve problems on their own. When individuals radiate confidence, they can perform at their best.

The purpose of this module is to provide participants with skills for developing others, thereby helping others expand their capabilities so they will have the confidence to take on new challenges and work more independently.

At the end of the module, participants will be able to:

  • Describe the role of a manager in developing others.
  • Explain how developing others can benefit everyone: those being developed, the manager, and the overall organization.
  • Recognize the challenges faced in developing others.
  • Identify opportunities to develop the skills and capabilities of others.
  • Demonstrate a set of key actions for developing others.
  • Demonstrate a variety of listening and asking techniques that will help others feel confident in their own decisions.
  • Conduct focused development conversations that result in professional development and growth.

Module 4: Giving Recognition™

Over the long term, excellent performance and productivity are rewarded with improved customer loyalty and organizational success. But in the short term, people want to hear from others around them that they are doing something right. By recognizing and reinforcing positive behaviors, managers can encourage and reinvigorate individual contributors. This module helps managers learn how to acknowledge accomplishments in ways that will inspire excellent performance.

The purpose of this module is to provide participants with skills for recognizing and reinforcing the behaviors that support and lead to the right results.

At the end of the module, participants will be able to:

  • Describe the impact of recognizing others on individual and organizational success.
  • Demonstrate a set of key actions for giving recognition.
  • Determine the type of recognition best suited for each recipient.
  • Deliver recognition to sustain and encourage excellent performance.